Conditions of Use
By placing an order with us you agree and accept these terms and conditions. Our terms and conditions are subject to change at anytime therefore it is your responsibility to check these before ordering our products.
Once an order has been placed you will receive a confirmation email from us and a purchase receipt. If this isn’t received it may be delayed or possibly has gone in to your junk folder.
Items are priced in pounds sterling and are exclusive of postage and packaging.
Payment can be made with a debit/credit card or by Paypal.
Gift vouchers are valid for 12 months from the date of purchase and are redeemable on our online shop or at the various events we attend (please see events page). Please bring your gift voucher with you to use it at our events.
To spend your gift voucher online enter the voucher number in the coupon code box at the check out. The value of your gift voucher will then be deducted from the total amount in your basket.
Due to all products on this site being handmade we do try to make and hold a sufficient amount of stock however on occasion the product you have ordered happens to be out of stock we will notify you as soon as we can.
Delivery is charged at a flat rate.
Tracked 48 delivery £3.50. Estimated delivery 2-3 working days from dispatch and may require a signature. Parcel can be fully tracked.
Tracked 24 delivery £4.95. Estimated delivery 1-2 working days from dispatch and may require a signature. Parcel can be fully tracked.
Free standard delivery on orders over £50.
International delivery is set at a flat rate and orders are sent tracked and signed.
Any import duties/tax which may apply for international orders, is to be paid for by the customer.
Please note we cannot be held responsible for delay of items being sent to you. Also please take care by supplying the correct address as we cannot be held responsible for orders being delayed or missing due to incorrect addresses given.
We reuse and recycle packaging as much as possible.
We aim to send out orders within 3-4 working days. Due to our products being handmade and being a small business please note this may take a little longer at busy times throughout the year. However if you require your order as soon as possible please contact us and we will do our best to meet your requirements.
For special orders such as personalised items, these are made to order so please allow at least 4 weeks for delivery.
No invoice/delivery note will be included in your parcel.
Returns, refunds and exchanges:
We hope that you are delighted with your purchase, however if you are not satisfied please contact us within 14 days of receiving your delivery to arrange a return.
Returns are at the customers expense. Please return in original packaging and condition with proof of purchase and we will be happy to refund or exchange to the value of goods. As insurance is not covered for the delivery of ceramics, please ensure the item/s are well protected as any breakages will be at the customers expense. In the event of any breakages you will be notified and a refund will not be given.
Refunds will be issued within 7 days on return. Unfortunately we cannot refund postage unless the item is faulty. If your order arrives damaged please notify us with photographs immediately to arrange a return.
Please note we cannot accept returns on sale items (descriptions with sold as seen/seconds/sale) earrings and face coverings for hygiene reasons and any personalised orders.
We cannot be held responsible for goods getting lost being returned to us, therefore please send through a tracked/signed for service.
All of our products are designed and individually hand crafted in Britain. We take time and care to provide descriptions of the pieces to be as accurate as possible, however due to the handmade nature there will be variations in colour and decoration from piece to piece, and may slightly differ to the images listed on the website. This adds to the originality and individuality of hand crafted pieces. All stated sizes are approximate.
We take your confidentiality very seriously and we do not supply any of your information on to third parties.
All content on the pages on the website is the property of Amanda Mercer and is protected by UK copyright and database laws. You may not use images, text or any content on the website without written consent and permission.